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Our goal is to provide you with the best customer service possible. You can call us at 877-904-7111 or email us at firstname.lastname@example.org at any time. Leave us a message if it is after hours and we will get back with as soon as possible. At the same time, we reserve the right to refuse or cancel and / or report any transaction that even remotely appears to be of a fraudulent nature. Bottom line: we're all here to do business in the most professional and comfortable way possible for all parties involved. If you have any other intent, please do not try it with us. We have a very effective system in place for our protection and the protection of our customers and we will report you if fraud is suspected.
Standard payments methods such as VISA, MC, Discover, or American Express are, at this time, accepted without additional fees. In the case of any returns, any credit card fees incurred are not refundable. Refunds for PayPal purchases are usually refunded by PayPal.
For products with specific lead times stated on the product pages, these lead times are kept as accurate and up to date as possible. However, there may be times when the lead time is extended by the manufacturer or supplier. We will do our best to keep you updated on any lead time changes, but you agree that such extended lead time changes are possible when making a purchase of these items.
Damaged Item Policy
We do everything we can to ship our products as safely and securely as possible to try to get them to our customers without damage. This is very important to us. This is why our packaged shipments have been inspected and approved by UPS. Cosmetic damage does not happen often, but does happen from time to time, and is the reason why every item ordered from this site is shipped with UPS Flex Parcel Insurance. Flex Parcel Insurance provides loss, theft and damage protection. If an item shows up damaged a claim has to be filed within 72 hours of its delivery. If the box shows up damaged please check the products and report any damage as soon as you can by providing an email and photos to email@example.com. The customer must also provide UPS access to the package and allow them to retrieve the package for inspection.
Highlandsfightgear.com and Murphy Enterprises of AL Inc. do not provide refunds, exchanges or returns for damaged products including but not limited to dents, scratches, scrapes and smudges without a UPS or other carrier claim. Highlandsfightgear.com products ordered from this site are brand new when they are picked up by the carriers. If the units or installation products ordered from this site are broken, lost, stolen or damaged during shipping or after delivery the shipper (UPS) or customer are responsible. If a unit or installation product suffers cosmetic damage while being shipped and the customer would like a refund or a new product a claim has to be filed and won before a new product can be sent or the item refunded, unless the damage would prevent the unit from being mounted or installed properly, in which case a new unit would be shipped right way.
Shipping Exceptions and Delays
Though all carriers have shipping delays or delivery exceptions from time to time, we are not responsible for these delays or exceptions as they are out of our control. If you did pay for shipping on one of our products and there is an unexpected carrier or other delay out of our control, we cannot refund shipping costs. We will, however, do everything we can to work with the carrier to get the product delivered as soon as possible.
For information about returns, exchanges and how to get an RMA (Return Authorization) Number, please read our Return Policy.
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